Terms
This site is the showcase of a jewellery house. Nothing is bought in one click: you send a request and a person gets back to you.
Last updated 21 August 2026
A request is not a sales contract
Sending a request means you are interested in a piece and ask us to get in touch. It binds you to nothing and does not reserve the piece. An agreement appears only after it is confirmed with a manager: availability, price, timing, delivery.
Prices
Most pieces show “Price on request”: natural stones are unrepeatable and the price depends on the individual stone. Where a price is shown it is in euro and is not a public offer — the manager confirms the final figure.
Pieces and photographs
Every piece is made by hand. Natural stones differ in colour, inclusions and play of light, so a piece may differ slightly from the photograph. Colour also depends on your screen.
Bespoke work
A bespoke order or a change of size is agreed separately: sketch, stone, metal, timing and payment order are settled before the work starts.
Your account
You are responsible for keeping your password safe. Tell us if you notice a sign-in that was not yours. We may close an account used for spam or automated requests.
Rights to the material
Photographs, texts, the design of the site and the name TOLMACH GEMS belong to the house. They may not be used without written permission.
Changes
We may update these terms and the contents of the catalogue. The version published on the site at the time of your request applies.